Privacy Policy & Warranty
Last Updated: 07/02/2025
Welcome to Krishnanagar Solar. We provide high-quality solar products including solar panels, batteries, inverters, rooftop solar, and accessories. Your privacy, safety, and satisfaction are our top priorities.
📌 Information We Collect
- Name, phone number, and email address
- Delivery address for orders
- Order and purchase history
- Payment details (processed securely; we do not store debit/credit card or UPI information)
🛒 How We Use Your Information
- Process and deliver your solar orders
- Provide customer support
- Send order updates and notifications
- Improve website and app user experience
🔁 Return & Replacement Policy
All products including solar panels, batteries, inverters, rooftop solar, and accessories are non-returnable and non-refundable. Replacement is provided only in the case of damaged or incorrect items delivered to the customer.
🔧 Warranty Information
Solar Panels
- Brand Warranty: 12 years against manufacturing defects.
- Performance Warranty: 25-30 years guaranteed output, minimum 80% of rated power by 25 years.
- IEC, BIS, and ISO certified panels for quality assurance.
Batteries
- Brand Warranty: 3-5 years depending on battery type (Lithium/Lead-Acid).
- Performance Guarantee: Minimum rated capacity ensured during warranty period.
- Proper maintenance required to maintain warranty validity.
Inverters
- Brand Warranty: 3-5 years depending on model and manufacturer.
- Stable conversion efficiency guaranteed during warranty period.
- Installation defects covered if installed by certified technicians.
rooftop Solar & Accessories
- Brand Warranty: 12 years depending on product type.
- Covers manufacturing defects only. Physical damage or modifications are excluded.
🔐 Data Security
We implement reasonable security measures to protect your personal data. However, no online platform can guarantee 100% security.
🤝 Third-Party Services
Trusted third-party services such as payment gateways, delivery partners, and maintenance providers may be used. They follow their own privacy policies.
🔄 Changes to This Policy
We may update this Privacy Policy at any time. All changes will be posted on this page.
✅ Your Consent
By using our website or app, you agree to this Privacy Policy and all terms mentioned herein.
